Privacy Policy
At Samara Explorers, we respect your privacy and are committed to protecting the personal information that you provide to us. This Privacy Policy explains how we collect, use, and disclose your personal information, and your rights with respect to that information.
1. Collections of Personal Information
We collect personal information about you when you voluntarily provide it to us, such as when you fill out a form on our website, subscribe to our newsletter, or make a purchase. The personal information we collect may include your name, email address, phone number, mailing address, and payment information.
2. Use of Personal Information
We use your personal information to provide you with the products and services you have requested, to communicate with you about those products and services, to improve our website and offerings, and to comply with legal requirements. We may also use your personal information to send you promotional communications about our products and services, but you may opt out of receiving those communications at any time.
3. Disclosure of Personal Information
We may disclose your personal information to third-party service providers who help us operate our website or provide services to you, such as payment processors or shipping companies. We may also disclose your personal information if required to do so by law or in connection with legal proceedings.
4. Protection of Personal Information
We take reasonable measures to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.
5. Your Rights
You have the right to access and correct your personal information, and to request that we delete it. You may also withdraw your consent for us to use your personal information for certain purposes. To exercise any of these rights, please contact us at info@samaraexplorers.com.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, and we encourage you to review it periodically. If we make material changes, we will notify you by posting the updated policy on our website.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at info@samaraexplorers.com or here.
Terms & Conditions
TOUR CANCELLATION POLICY
We understand that sometimes travel plans change unexpectedly, but we ask that you give us at least 7 days' notice if you need to cancel or change the date of your tour booking. If you cancel or change your booking with less than 7 days' notice before the start date of your tour, we may not be able to fill your spot, and we will have incurred costs that cannot be recovered. Therefore, we will charge 100% of the tour cost for any cancellations or date changes made with less than 7 days' notice.
TOUR CHANGE POLICY
Samara Explorers values the flexibility and convenience of our travelers, and we understand that sometimes plans change. If a traveler wishes to modify their tour booking, we require a minimum of 30 days' notice before the tour start date. We are happy to accommodate these changes without any fees or penalties.
Simply contact our customer service team with your booking details, and we will work with you to find a new tour date that suits your schedule. We believe in providing our travelers with a hassle-free experience, and this policy reflects our commitment to excellent customer service.
TOUR BOOKING CHANGES
If a client needs to change the date of their tour with at least 30 days' notice before the start date, we will happily accommodate their request without charging any fees. We believe that our guests should have the flexibility to adjust their plans without worrying about penalties or extra costs.
LIABILITY WAIVER
By submitting any order to this booking website, the user acknowledges the following: I am voluntarily participating in the selected Tour with Samara Explorers. I am aware that the Tour may involve risks, including but not limited to, those caused by weather conditions, equipment failure, actions of other people, and other risks that are inherent in the activity. I acknowledge that the risks associated with the Tour may result in serious injury or death to myself or others.
In consideration of being permitted to participate in the Tour, I agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which I might incur as a result of participating in the Tour. I also agree to release, indemnify and hold harmless the Company, its officers, employees, agents, and representatives, from any and all claims, including claims of negligence, resulting in any way from my participation in the Tour.
I certify that I am physically fit, have sufficiently prepared or trained for participation in the Tour, and have not been advised otherwise by a qualified medical professional. I also agree to comply with all rules and regulations of the Company, including those pertaining to safety and the use of equipment.
I understand that this Liability Waiver is binding on me, my heirs, my executors, administrators, and assigns, as well as on my legal representatives and any minors accompanying me on the Tour.
AGE RESTRICTIONS
Participants must be at least 12 years old to participate in our tours. For participants under 18 years old, a legal guardian must sign a waiver on their behalf. Please note that some tours may have additional age restrictions, and these will be clearly stated in the tour description.
EQUIPMENT RENTAL TERMS
As a renter, you are responsible for the equipment during the rental period and agree to return it in the same condition as it was received, except for normal wear and tear.
The rental period begins on the date and time the equipment is received and ends on the date and time the equipment is returned. You agree to pay the rental fee in full at the time of rental. You are responsible for the safe use of the equipment and agree to use it only for its intended purpose.
The equipment remains the property of Samara Explorers at all times. Any damages or losses to the equipment during the rental period will be your responsibility to pay for. You are also responsible for any injuries or damages that may result from the use of the equipment.
Samara Explorers reserves the right to refuse rental to anyone at any time. Please note that Samara Explorers is not responsible for any accidents or injuries that may occur during the rental period.
WEATHER POLICY
We take the safety of our guests seriously, and in the event of inclement weather, we may need to modify or cancel our tours for the safety of everyone involved. We will always make every effort to notify guests in advance if we anticipate changes due to weather, and we appreciate your understanding and flexibility as we work to ensure a safe and enjoyable experience for all.
In the event that we must cancel a tour due to weather, we will offer guests the option to reschedule for another available date or receive a full refund. If a tour is modified due to weather, we will make every effort to provide an alternative experience that is still enjoyable and safe.
Please note that weather conditions can be unpredictable, and we may need to make last-minute changes to our tours to ensure everyone's safety. We appreciate your understanding and cooperation as we navigate changing weather conditions.
TOUR GUIDE AUTHORITY
All tours are conducted under the guidance and authority of our trained and experienced tour guides. Tour participants are expected to follow the directions and instructions of the tour guide at all times to ensure the safety and enjoyment of all tour participants.
The tour guide has the authority to modify or cancel the tour itinerary or make any other decisions deemed necessary for the safety and well-being of the tour group, in the event of adverse weather conditions, natural disasters, or other unforeseen circumstances.
Failure to comply with the directions or instructions of the tour guide may result in the participant being removed from the tour, without a refund.
Rentals Waivers
ATV RENTAL
The user understands that: my participation in activities offered by SAMARA EXPLORERS LTDA & BEACH QUADS S.A., as well as the use of the services provided by the Company, is completely voluntary and under my own risk and responsibility. I know these adventure activities involve some level of physical and sporting abilities, with identified risks, and in direct and/or partial contact with nature. I understand there are some risks involved in these activities in which I am participating and there are also chances of injuries, such as scrapes, shocks, friction burns, falls, etc., which might affect my health and integrity. I accept passing by pavement roads, offroad routes, cliffs, rivers, and swamps. I agree to follow the recommendations and instructions of the staff of SAMARA EXPLORERS LTDA & BEACH QUADS S.A., as well as be financially responsible for any lost or damaged equipment, clothing, accessories, and ATVs (side by side), caused as a result of negligence, from the time it is delivered to me, and until its return. I assume full responsibility for the equipment and articles of my companion in the event they are lost or damaged. In the event I do not wish to continue, I am unable to continue, I am inattentive to my guides, either by negligence or injury, I accept the tour will be suspended and I understand there is no reimbursement of my payment. The charges for equipment losses are $100 for the key and $150 for the license plate. Damages in the vehicle will be evaluated in each case. Furthermore, The renter agrees to contribute a deposit of USD 1000 prior to the use of the vehicle as a backup in case of late delivery of the vehicle, damage to the vehicle, and/or dirt on the vehicle. After the return and evaluation of the functional and structural condition of the vehicle, the deposit of USD 1000 will be refunded.
For my own protection the company offered me a security helmet for use at my discretion.
LIMITATIONS
I understand and accept the existence of the following constraints, which prevent me from participating in tours offered:
The consumption and influence of drugs, narcotics, and alcohol.
The use of prostheses, casts, crutches, or similar aids for injuries or ailments that do not permit normal mobility.
Being pregnant.
Being a minor under 18 years old.
Having heart disease, pacemakers, bypass or others.
Lack of driver's license.
Also, I declare that my driver's license is adequate and valid for these types of vehicles and I will follow all rules applicable according to Costa Rican laws.
LIBERATION OF RESPONSIBILITIES
In the event of any mishap or accident, I absolve you, SAMARA EXPLORERS LTDA & BEACH QUADS S.A., from any liability or any legal processes, as well as the related companies, employees, agents, sponsors, or partners, including, but not limited to, loss or damage of materials, accidents, injuries, and others. Nor will I make any claim economic or otherwise, nor will my heirs or successors under the extended release of responsibility.
AUTHORIZATION FOR MEDICAL TREATMENT
I understand that is my responsibility to carry my medicines and be in my own capacity to self-medication. If I suffer any mishap that requires medical care or first aid, I authorize SAMARA EXPLORERS LTDA & BEACH QUADS S.A. to perform the tasks of first aid and/or prehospital treatment and to all who may perform such duties.
If required, I also authorize you to be transferred to the closest healthcare facility for care and treatment. I understand that I will assume medical costs that are necessary for my medical care.
SAMARA EXPLORERS LTDA & BEACH QUADS S.A. and its related companies reserve the right to use photos that are taken on our tours for any publication purposes.
BIKE AND E-BIKES RENTALS:
The user understands that: my participation in activities offered by SAMARA EXPLORERS LTDA & BEACH QUADS S.A., as well as the use of the services provided by the Company, is completely voluntary and under my own risk and responsibility. I know these adventure activities involve some level of physical and sporting abilities, with identified risks, and in direct and/or partial contact with nature. I understand there are some risks involved in these activities in which I am participating and there are also chances of injuries, such as scrapes, shocks, friction burns, falls, etc., which might affect my health and integrity. I accept passing by pavement roads, offroad routes, cliffs, rivers, and swamps. I agree to follow the recommendations and instructions of the staff of SAMARA EXPLORERS LTDA & BEACH QUADS S.A., as well as be financially responsible for any lost or damaged equipment, clothing, accessories, and ATVs (side by side), caused as a result of negligence, from the time it is delivered to me, and until its return. I assume full responsibility for the equipment and articles of my companion in the event they are lost or damaged. In the event I do not wish to continue, I am unable to continue, I am inattentive to my guides, either by negligence or injury, I accept the tour will be suspended and I understand there is no reimbursement of my payment. I agree to contribute a deposit of USD 200 prior to the use of the bicycle as a backup in case of late delivery of the bicycle, damage to the bicycle, and/or dirt on the bicycle. After the return and evaluation of the functional and structural condition of the bicycle, the deposit of USD 200 will be refunded. In case of theft or TOTAL DAMAGE - functional and/or structural damage, I agree to pay the charge of USD 1200. The charges for equipment losses are $100 for the key, $100 helmet, and $100 security lock.
For my own protection the company offered me a security helmet for use at my discretion.
LIMITATIONS
I understand and accept the existence of the following constraints, which prevent me from participating in tours offered:
The consumption and influence of drugs, narcotics, and alcohol.
The use of prostheses, casts, crutches, or similar aids for injuries or ailments that do not permit normal mobility.
Being pregnant.
Being a minor under 15 years old.
Having heart disease, pacemakers, bypass, or others.
LIBERATION OF RESPONSIBILITIES
In the event of any mishap or accident, I absolve you, SAMARA EXPLORERS LTDA & BEACH QUADS S.A., from any liability or any legal processes, as well as the related companies, employees, agents, sponsors, or partners, including, but not limited to, loss or damage of materials, accidents, injuries, and others. Nor will I make any claim economic or otherwise, nor will my heirs or successors under the extended release of responsibility.
AUTHORIZATION FOR MEDICAL TREATMENT
I understand that is my responsibility to carry my medicines and be in my own capacity to self-medication. If I suffer any mishap that requires medical care or first aid, I authorize SAMARA EXPLORERS LTDA & BEACH QUADS S.A. to perform the tasks of first aid and/or prehospital treatment and to all who may perform such duties. If required, I also authorize you to be transferred to the closest healthcare facility for care and treatment. I understand that I will assume medical costs that are necessary for my medical care.
SAMARA EXPLORERS LTDA & BEACH QUADS S.A. and its related companies reserve the right to use photos that are taken on our tours for any publication purposes.
TAX Policy
TAX Policy
At Samara Explorers, we take our responsibility to comply with all applicable tax laws very seriously. As such, we are required by law to charge sales tax on all tours and activities booked by customers in Costa Rica. The amount of tax charged on your booking is 13% as indicated by Sistema Costarricense de Informacion Judicial SCIJ.
Please note that tax laws are complex and can change frequently. We encourage you to consult with a tax professional or visit Costarricense de Informacion Judicial SCIJ for more information on Costa Rica's tax laws.
If you have any questions or concerns about tax on your booking, please don't hesitate to contact us at info@samaraexplorers.com or here. our customer service team. We're here to help make your tour experience a smooth and enjoyable one!